1. Refund Eligibility

DotMik Software Private Limited aims to ensure customer satisfaction with our products and services. Refunds may be provided under the following circumstances: Product Defect: If a product or service provided by DotMik is found to be defective or not functioning as advertised, customers may be eligible for a refund. Service Dissatisfaction: If a customer is dissatisfied with a service provided by DotMik due to reasons within our control, a refund may be issued at our discretion.

2. Refund Procedure

Customers seeking a refund must submit a refund request in writing to DotMik's customer support team within 7 days of the purchase or service delivery date. The refund request must include details of the purchase, reasons for the refund request, and any relevant supporting documentation.

DotMik will review the refund request and assess its eligibility based on the provided information. If the refund request is approved, DotMik will process the refund within T+2 days of approval. The refund will be issued using the original payment method used for the purchase, unless otherwise agreed upon by both parties.

3. Non-Refundable Items

Certain products or services may be non-refundable, as indicated at the time of purchase or in our Terms and Conditions. Non-refundable items may include but are not limited to:

Downloadable software products
Customised or personalised services
Services that have already been provided or utilised

9. Contact Information

For refund requests or inquiries regarding our Refund Policy, please contact DotMik's customer support team at:

DotMik Software Private Limited
Registered Address : Plot No. 165, Prem Nagar, Blk-g, Pp-354, Najafgarh, South West Delhi, New Delhi, Delhi, India, 110043

Office Address :Plot No. 165, Prem Nagar, Blk-g, Pp-354, Najafgarh, South West Delhi, New Delhi, Delhi
Email: info@dotmik.com
Phone: 9355880074

5. Policy Changes

DotMik reserves the right to modify or update this Refund Policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on our Website. It is the responsibility of customers to review this policy periodically for updates.